The Billing Specialist provides billing services to attorneys and staff, including processing invoices, handling appeals, and monitoring electronic submissions to ensure timely payment. This role requires proficiency in billing and e-billing systems and the ability to manage billing processes in accordance with Firm policies and client requirements. After an initial period of training, this position is eligible for a hybrid-remote work schedule.
Key Responsibilities
- Processes client bills using Aderant Expert, PreBill Manager, BillBlast, or similar software.
- Ensures accuracy and compliance with billing guidelines, deadlines, and quality standards.
- Communicates regularly with attorneys, assistants, clients, vendors, and management regarding billing and e-billing matters.
- Submits invoices through e-billing systems and monitors for successful processing and payment.
- Follows up on rejected or delayed invoices and coordinates revisions or adjustments.
- Documents and updates procedures and billing workarounds.
- Prepares reports and documents for attorneys and management as needed.
- Performs billing system configurations and matter setups in coordination with client requirements.
Knowledge, Skills, and Abilities Required
- Strong understanding of billing rates, alternative fee arrangements, and bill groupings.
- Proficient in Microsoft Outlook, Word, and Excel.
- Excellent customer service and collaboration skills.
- High attention to detail, organizational skills, and ability to manage multiple projects.
- Strong verbal and written communication skills.
- Sound reasoning and critical thinking abilities.
- Ability to maintain confidentiality and professionalism in a team environment.
- Willingness to work overtime as needed.