Customer Service Jobs in Dallas

Customer Service Representative:

 

Are you a people person with a passion for helping others? Do you enjoy investigating problems and finding answers? And—most importantly—do you call Dallas home? Customer service representatives are critical to consumer satisfaction and business success and Concero is seeking talented customer service professionals in Dallas ready to put their analytical skills and creative thinking to the test.

 

Who We Are Looking For:

A problem solver with exceptional communication and customer service skills, you thrive under pressure and love to help people find solutions. Your superior interpersonal skills, attention to detail, and positive outlook guarantee customers get the answers they’re seeking.

 

Your Role and Responsibilities:

  • Answer inbound phone calls and emails from customers to address questions regarding completed or outstanding requests, including helping users reset their password.
  • Provide outstanding customer service while following applicable state and federal regulations and internal guidelines and procedures.
  • Investigate and authenticate information through research, support customers by finding solutions, and maintain quality service metrics.

 

What You Bring to the Table:

  • Proficiency in Microsoft Office, including Word, Excel, and Outlook.
  • Excellent customer service skills and an affinity for communicating with others.
  • A fast and resourceful learner with an eagerness to grow and adapt to daily challenges.
  • Strong analytical skills, a talent for multi-tasking and organization, and the ability to prioritize work effectively and think creatively to troubleshoot problems and provide alternatives.
  • The ability to speak, read, and write in Spanish is a plus.

 

What We Offer:

  • A challenging and rewarding role within an innovative, growing team.
  • The chance to solve problems and improve lives through excellent customer service.
  • Career growth and professional development opportunities to help you learn new skills.

 

FILL OUT THE FORM BELOW TO APPLY!

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