About the Role
We are looking for a motivated and dependable Help Desk Technician to join our IT team. In this role, you will be the first point of contact for employees experiencing technical issues, providing friendly and efficient support for day-to-day hardware, software, and connectivity needs. If you enjoy solving practical problems and helping people get back to work quickly, this is the role for you.
What You’ll Do
- Serve as the first point of contact for hardware and software break-fix support
- Troubleshoot and resolve Microsoft 365 account issues including Outlook, Teams, OneDrive, and SharePoint
- Assist users with printer setup, connectivity, and driver installation
- Set up and configure workstations, laptops, and peripherals for new and existing employees
- Reset passwords and manage basic user accounts in Active Directory
- Support the physical security infrastructure including IP security cameras and NVR systems, assisting with basic configuration, troubleshooting connectivity, and escalating hardware issues
- Administer building access control systems including adding and removing user credentials, issuing access cards or fobs, and troubleshooting door reader issues
- Document support requests and resolutions in the IT ticketing system
- Escalate complex or unresolved issues to Tier 2 support as needed
- Maintain a positive, patient, and professional presence when supporting end users
What We’re Looking For
- 1+ years of experience in a Help Desk, Desktop Support, or IT Support role (or equivalent education/training)
- Familiarity with Microsoft 365 applications and basic account administration
- Comfort troubleshooting Windows-based environments
- Basic understanding of networking concepts (IP addressing, Wi-Fi, VPN)
- Exposure to IP camera systems or access control platforms is a plus
- Strong communication skills and a customer-first attitude
- Ability to manage multiple open tickets and prioritize effectively
- CompTIA A+ certification is a plus but not required
Preferred Qualities
- Strong problem-solving and troubleshooting skills
- Ability to work independently while collaborating with a larger IT team
- Eagerness to learn new technologies and support systems
- Excellent organizational and documentation habits
- Dependable, responsive, and service-oriented mindset
This opportunity is ideal for someone looking to build a long-term career in IT support while gaining exposure to Microsoft technologies, networking, security systems, and end-user support operations.
About the Role
We are looking for a motivated and dependable Help Desk Technician to join our IT team. In this role, you will be the first point of contact for employees experiencing technical issues, providing friendly and efficient support for day-to-day hardware, software, and connectivity needs. If you enjoy solving practical problems and helping people get back to work quickly, this is the role for you.
What You’ll Do
- Serve as the first point of contact for hardware and software break-fix support
- Troubleshoot and resolve Microsoft 365 account issues including Outlook, Teams, OneDrive, and SharePoint
- Assist users with printer setup, connectivity, and driver installation
- Set up and configure workstations, laptops, and peripherals for new and existing employees
- Reset passwords and manage basic user accounts in Active Directory
- Support the physical security infrastructure including IP security cameras and NVR systems, assisting with basic configuration, troubleshooting connectivity, and escalating hardware issues
- Administer building access control systems including adding and removing user credentials, issuing access cards or fobs, and troubleshooting door reader issues
- Document support requests and resolutions in the IT ticketing system
- Escalate complex or unresolved issues to Tier 2 support as needed
- Maintain a positive, patient, and professional presence when supporting end users
What We’re Looking For
- 1+ years of experience in a Help Desk, Desktop Support, or IT Support role (or equivalent education/training)
- Familiarity with Microsoft 365 applications and basic account administration
- Comfort troubleshooting Windows-based environments
- Basic understanding of networking concepts (IP addressing, Wi-Fi, VPN)
- Exposure to IP camera systems or access control platforms is a plus
- Strong communication skills and a customer-first attitude
- Ability to manage multiple open tickets and prioritize effectively
- CompTIA A+ certification is a plus but not required
Preferred Qualities
- Strong problem-solving and troubleshooting skills
- Ability to work independently while collaborating with a larger IT team
- Eagerness to learn new technologies and support systems
- Excellent organizational and documentation habits
- Dependable, responsive, and service-oriented mindset
This opportunity is ideal for someone looking to build a long-term career in IT support while gaining exposure to Microsoft technologies, networking, security systems, and end-user support operations.